We build the bridge between observability and ITSM
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Trusted by Fortune 500 companies
Federal Security
Clearance
200+
Implementations
30+
Years of experience
We build the bridge between observability and ITSM
+
+
Trusted by Fortune 500 companies
Federal Security
Clearance
200+
Implementations
30+
Years of experience
Working With the Best in the Industry
Trusted Partnerships
We proudly partner with leading platforms to deliver unmatched observability solutions.
Working With the
Best in the Industry
Trusted Partnerships
We proudly partner with leading platforms to deliver unmatched observability solutions.
Our Customers
We have helped some of the largest companies globally, including many Fortune 500 organizations, in the observability and AIOps space.
Our Customers
We have helped some of the largest companies globally, including many Fortune 500 organizations, in the observability and AIOps space.
"Here at Apica, Optimiz has been a tremendous partner. Osama and the Optimiz team’s technical knowledge and consultative mindset have helped us drive important technical changes that are aligned to our business priorities. Their responsiveness to our needs and overall speed of development have increased the completion of key projects. Apica is grateful to have Optimiz as such a strong technology and solutions partner."
Matt Wilkinson
Apica"The Optimiz team is our preferred AppDynamics partner, and I’ve consistently found that having a member of their team involved in our projects ensures a seamless experience. Their team members demonstrate an ownership mindset and possess a natural ability to solve problems, making them invaluable contributors to our work."
CISCO | AppDynamics
"Working with Optimiz has been a pleasure and they have consistently provided exceptional service to ServiceNow and our customers. Their team is highly skilled and knowledgeable, and they are always willing to go above and beyond to ensure that our needs are met. They are responsive and always available to answer questions or provide support whenever we need it. In addition to implementing AIOps solutions, Optimiz has also helped us to develop a comprehensive AIOps strategy. They have provided guidance on best practices for AIOps implementation and have helped us to identify areas where we can leverage these technologies to improve our operations even further."
Karlis Peterson
ServiceNow
Testimonials
We have helped some of the largest companies globally, including many Fortune 500 organizations, in the observability and AIOps space.
"Here at Apica, Optimiz has been a tremendous partner. Osama and the Optimiz team’s technical knowledge and consultative mindset have helped us drive important technical changes that are aligned to our business priorities. Their responsiveness to our needs and overall speed of development have increased the completion of key projects. Apica is grateful to have Optimiz as such a strong technology and solutions partner."
Matt Wilkinson
Apica"The Optimiz team is our preferred AppDynamics partner, and I’ve consistently found that having a member of their team involved in our projects ensures a seamless experience. Their team members demonstrate an ownership mindset and possess a natural ability to solve problems, making them invaluable contributors to our work."
CISCO | AppDynamics
"Working with Optimiz has been a pleasure and they have consistently provided exceptional service to ServiceNow and our customers. Their team is highly skilled and knowledgeable, and they are always willing to go above and beyond to ensure that our needs are met. They are responsive and always available to answer questions or provide support whenever we need it. In addition to implementing AIOps solutions, Optimiz has also helped us to develop a comprehensive AIOps strategy. They have provided guidance on best practices for AIOps implementation and have helped us to identify areas where we can leverage these technologies to improve our operations even further."
Karlis Peterson
ServiceNow
Our Services
Our Services
Client Success Stories
Major Canadian Financial
Impact: Improved application reliability and reduced Mean Time to Detect (MTTD) through proactive issue management.
A leading financial company in Canada transformed its application performance strategy with a full stack observability solution for real-time, fully correlated application data. This comprehensive solution provided:
- Complete visibility into every customer interaction
- Actionable insights to measure business performance in real-time
- Baseline alerts to prioritize issues and enable proactive responses based on actual metrics
- Enhanced application reliability to mitigate risks to both end-users and revenue
- Faster incident response, reducing time spent firefighting performance issuesv
With this data-driven approach, the team significantly improved operational efficiency, optimized user experiences, and safeguarded critical business outcomes.
Advancing AIOps Strategy Through Alert Optimization
Advancing AIOps Strategy Through Alert Optimization
Impact: Achieved a 95% reduction in daily alerts, decreasing from over 2,000 to a manageable level, which enhanced focus on critical issues and advanced the AIOps strategy.
A leading organization was overwhelmed by alert fatigue, managing over 2000+ daily alerts that created noise and hindered operational efficiency. Our team stepped in to transform their monitoring environment by:
- Enhancing incident response by allowing the team to focus on critical issues
- Identifying and eliminating non-actionable alerts
- Focusing on real anomalies to ensure alerts were meaningful and relevant
- Reducing daily alerts to a manageable numbers, significantly cutting down operational clutter
Major International Hotel
Impact: Protected $1,225,000 in revenue through real-time issue detection and resolution.
Reduction in the total # of failed reservations per day.
Alerting accuracy is over 90%.
Newfound ability to address problems in the user’s journey that previously was unknown.
A major U.S. retailer enhanced its reservation system by replacing traditional infrastructure and synthetic monitoring with Mobile (iOS & Android) and Browser End User Monitoring. This shift delivered complete visibility into real user interactions across all booking channels. Armed with detailed booking funnel analytics, crash reports, and business impact alerts, the operations team could proactively identify and resolve issues, driving significant improvements in user experience and business performance.
Major U.S. Retailor
Impact: Achieved $200,000 in cost savings during license renewal by optimizing monitoring tool configurations.
Major U.S. retailer faced rising costs during their monitoring tool license renewal. Our team conducted a rapid, in-depth analysis of their license consumption, identifying inefficiencies in their current monitoring setup. Within just a few days, we:
- Analyzed license usage to uncover areas of overconsumption
- Identified unnecessary monitored traffic contributing to inflated costs
- Optimized configurations to eliminate waste without impacting monitoring quality
Client Success Stories
Major Canadian Financial
Impact: Improved application reliability and reduced Mean Time to Detect (MTTD) through proactive issue management.
A leading financial company in Canada transformed its application performance strategy with a full stack observability solution for real-time, fully correlated application data. This comprehensive solution provided:
- Complete visibility into every customer interaction
- Actionable insights to measure business performance in real-time
- Baseline alerts to prioritize issues and enable proactive responses based on actual metrics
- Enhanced application reliability to mitigate risks to both end-users and revenue
- Faster incident response, reducing time spent firefighting performance issuesv
With this data-driven approach, the team significantly improved operational efficiency, optimized user experiences, and safeguarded critical business outcomes.
Advancing AIOps Strategy Through Alert Optimization
Advancing AIOps Strategy Through Alert Optimization
Impact: Achieved a 95% reduction in daily alerts, decreasing from over 2,000 to a manageable level, which enhanced focus on critical issues and advanced the AIOps strategy.
A leading organization was overwhelmed by alert fatigue, managing over 2000+ daily alerts that created noise and hindered operational efficiency. Our team stepped in to transform their monitoring environment by:
- Enhancing incident response by allowing the team to focus on critical issues
- Identifying and eliminating non-actionable alerts
- Focusing on real anomalies to ensure alerts were meaningful and relevant
- Reducing daily alerts to a manageable numbers, significantly cutting down operational clutter
Major International Hotel
Impact: Protected $1,225,000 in revenue through real-time issue detection and resolution.
Reduction in the total # of failed reservations per day.
Alerting accuracy is over 90%.
Newfound ability to address problems in the user’s journey that previously was unknown.
A major U.S. retailer enhanced its reservation system by replacing traditional infrastructure and synthetic monitoring with Mobile (iOS & Android) and Browser End User Monitoring. This shift delivered complete visibility into real user interactions across all booking channels. Armed with detailed booking funnel analytics, crash reports, and business impact alerts, the operations team could proactively identify and resolve issues, driving significant improvements in user experience and business performance.
Major U.S. Retailor
Impact: Achieved $200,000 in cost savings during license renewal by optimizing monitoring tool configurations.
Major U.S. retailer faced rising costs during their monitoring tool license renewal. Our team conducted a rapid, in-depth analysis of their license consumption, identifying inefficiencies in their current monitoring setup. Within just a few days, we:
- Analyzed license usage to uncover areas of overconsumption
- Identified unnecessary monitored traffic contributing to inflated costs
- Optimized configurations to eliminate waste without impacting monitoring quality
GET IN TOUCH
Email: info@optimiz.ca
Phone: +1 (647)-479-4751
Location: 67 Yonge St Suite 1500, Toronto, ON M5E 1J8
Let’s Build Your Observability Solution Together