Client Cases: Financial Services

Realizing the full potential of their application monitoring solution and optimizing their IT Ops model

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Challenge:

A Financial services customer who was using AppDynamics to manage and monitor their applications, felt they were not realizing the full value they expected from the platform and were promised during the sales process. The number of incidents and their MTTR wasn’t where they hoped it would be given their investment in AppDynamics.

Approach:

We started by conducting workshops with members from their IT Operations team and the business, specifically product management and customer support.  During these workshops we focused on gaining a better understanding of their current challenges, and their overall objectives and requirements by team. We worked with the IT operations team to deliver a new architecture to support their implementation of AppDynamics; configuring AppDynamics to align with their view of an optimal operating model and desired objectives.  We also trained the teams and walked through specific issues and use cases that allowed us to dive deeper into troubleshooting performance issues. 

Outcome:

The team(s) found this to be invaluable as they got to realize the value of addressing issues in real time.  The team(s) were able to assess incidents and arrive at the root cause much quicker, while devising solutions for each in real time.  We were able to help them realize greater value from their AppDynamics instance and more pertinent insight into the overall performance, through trend analysis of their application, which helped reduce the number of incidents and the average time required to resolve each incident.